Food Server

The Waiter/Waitress will deliver a stellar dinning experience to customers by taking orders and serving food and beverages.

KEY RESPONSIBILITIES

• Participate fully in preparation before service
• Ensure all service equipment are clean

• Make requisitions for service items e.g., take out bags, napkins, etc.
• Check with the hostess for reservations

• Ensure personal hygiene is always maintained
• Clear and maintain table cleanliness

• Administer change to tables when needed
• Prepare tables by setting up linens, silverware, and glasses

• Communicate order details to the Kitchen staff
• Provide excellent wait service to ensure customers’ satisfaction

• Present menu and provide detailed information when asked (e.g, aboutportions, ingredients or potential food allergies)
• Take accurate food and drinks orders using a POS ordering software, order slips or by memorization

• Serve customers in an accommodating manner
• Deliver food and beverages to any table as needed

• Ensure prompt remittance of payment collected
• Request feedback from the customers

• Give report on all customers’ feedback to the Head Waiter
• Follow health code standards with regards to the handling of food

• Have an unavailable list of foods and drinks or 86 items
• Full participation in close of shift duties cleaning of tables, washing and sterilizing cutleries, rearranging restaurant to default service

• Assist in keeping the restaurant clean and safe
• Report to duty on time and in proper uniform

• Meet with the NOK Manager to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Perform any other task as assigned.

TECHNICAL SKILLS

• Ability to learn menu items and specials
• Good understanding of food and restaurant etiquette

• Knowledge of health and food safety regulations
• Ability to consolidate and coordinate needs for all tables within their station

• Hands-on experience with ordering and remitting orders.

SOFT SKILLS

• Excellent presentation skills
• Strong multitasking skills

• Good attentiveness and patience for customers
• Ability to perform well in a fast-paced environment

• Active listening and effective communication skill
• Excellent time management skills

• Good problem-solving and analytical skills
• Emotional intelligent skills.

EDUCATION AND EXPERIENCE

• Minimum of a Senior Secondary School Certificate
• Minimum of 1 year’ work experience as a Waiter/Waitress in the hospitality industry

• Certification from a hospitality school is an added advantage.

BEHAVIOURAL COMPETENCIES

• Must be proactive
• Must be able to work with a flexible schedule including weekend/eveningshifts

• Must have a warm, friendly, and personable demeanor
• Must be able to communicate and work well with a wide range of people

• Ability to handle tense situations with coworkers and guests
• Must be neat, coordinated and organized

• Ability to thrive in a fast-paced, dynamic environment
• Must be able to work independently and take initiative

• Good physical and health condition to walk and stand during an entire shift.

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