Fleet Operations Manager

Our Client is building out the logistics arm for providing medical cargo dispatch (motorcycles) and non-emergency medical transport (cars) to healthcare facilities, laboratories, pharmacies, and corporate clients across Lagos and beyond.

Role Summary

The Fleet Operations Manager is responsible for the day-to-day running of our logistics operations managing riders, drivers, vehicles, dispatch workflows, and service delivery standards across both Form 1 (cargo) and Form 2 (passenger transport) operations.

Key Responsibilities

Oversee daily dispatch operations across motorcycle and car fleets Manage rider/driver scheduling, performance, and compliance with chain-of-custody and handling protocols Monitor TAT (turnaround time) per job type and escalate breaches Coordinate with the Assist team and clinic operations on pickup/delivery scheduling Maintain fleet maintenance schedules, fuelling logs, and vehicle readiness Develop and enforce SOPs for medical cargo handling, blood product transport, and sample integrity Manage incident reporting for delivery failures, route deviations, or cargo compromise Oversee onboarding and training of new riders/drivers to CRI medical logistics standards Provide daily and weekly operational performance reports to leadership

Qualifications & Experience

 Minimum 3 years in fleet or logistics operations, preferably in a medical or healthcare logistics setting

 Prior experience at a medical logistics company (e.g. Lifebank, Courimed, Medcourt or equivalent) is a strong advantage

 Familiarity with lastmile dispatch operations in Lagos - traffic patterns, route optimisation, an connectivity challenges

 Experience managing motorcycle-based courier or delivery operations

 Strong understanding of medical sample handling, cold chain basics, and chain-of custody requirements

 Proficiency with logistics or dispatch management software/apps

 HND or BSc in Logistics, Operations Management, or a related field

Key Competencies

Operational discipline and attention to detail Strong people management skills for field staff Ability to make fast decisions under pressure High integrity - handling medical cargo requires absolute accountability

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