Customer Service and Administration Assistant

Full-Time | 40 hours per week (Monday – Friday)

About the Role As a key member of the Office Admin Team, you will work closely with Customer Service and Admin colleagues to ensure smooth day-to-day operations. This varied role involves supporting order processing, returns management, and customer service, while helping to maintain efficient office administration.

Key Responsibilities

• Provide administrative support across all areas of operations
• Process and manage sales orders accurately and efficiently
• Handle customer queries and ensure timely order tracking
• Coordinate and manage product returns and related documentation

Key Skills & Competencies

• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• Self-motivated and able to work independently
• Proficient in Microsoft Word and Excel

Desirable Experience

• Familiarity with NetSuite or other ERP systems
• Understanding of third-party warehousing or transport logistics
• Experience in B2B/B2C customer service
• Knowledge of return logistics processes