SAMP/T NG Customer Technical Lead - Denmark F/H (M/F)

Location: Orléans, France

Let's build a future of trust together Thales is a world leader in high technologies specializing in three business sectors: Defense & Security, Aeronautics & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4.5 billion euros per year in Research & Development, particularly in key areas of innovation such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 85,000 employees in 65 countries.

Our commitments, your benefits - Success driven by our technological excellence, your experience, and our shared ambition

• An attractive compensation package
• Continuous skill development: training paths, academies, and internal communities

• An inclusive, caring environment that respects employee balance
• Recognized societal and environmental commitment

Your daily life Located near Orléans, the site is a benchmark in the support of weapon systems and radars worldwide. It houses engineering, development, and integration activities for air defense systems.

The Customer Technical Lead (Field Support Engineers) is responsible for the technical support of Radars at various Customer sites in Denmark. Your technical and maintenance skills will allow you to acquire the necessary Product knowledge in order to identify malfunctions, propose technical solutions, and perform the following activities:

Prepare interventions:

• Analyze malfunctions, provide a diagnosis, and contribute to implementing the intervention plan in your field. Verify the availability of resources and prevention plans.

Perform interventions at customer sites:

• Perform all or part of the customer's system support
• Perform troubleshooting interventions as planned in accordance with maintenance documents, Ensure compliance with the planned schedule.
• Regularly inform the customer and the Thales project team of the progress of the work.
• Perform specific tests to validate proper functioning
• Write the intervention report.
• Provide technical advice to customers
• Finally, you may be required to provide or participate in training for customer personnel.

Perform back office activities:

• Participate in feedback meetings at the end of missions.
• Analyze technical facts, and contribute to product improvement with the relevant departments
• Contribute to the improvement of maintenance documents and the deployment of digital solutions.

Your profile Do you have a DUT/BTS degree in industrial maintenance or industrial engineering? Do you possess significant experience in the field of industrial maintenance with solid skills in electronics and electricity. Following an initial 12-month training in France located in the Paris and Orléans regions, the position will be based in Denmark for a duration of 1 year. Do you have knowledge in mechatronics (electronics / electrotechnics / mechanics)? Mastery of the English language is necessary. Is collaborative work essential to you? Do you have experience in analysis, expertise, and maintenance on systems with travel to customer sites? Do you have writing skills for intervention reports and expertise reports? Are you recognized for your interpersonal skills and sense of service? Through teamwork, do you want to acquire new skills in cutting-edge technologies?

Thales, a Handi-Engagée company, recognizes all talents. Diversity is our greatest asset. Apply and join us.