Technical Support Engineer

Your tasks

Job Description We are looking for a Technical Support Engineer within Connected Services to provide support for digital and connected vehicle services in a global environment. In this role, you will provide expert-level technical support to regional teams and administrators. You will contribute to ensuring stable operation of connected services and high customer satisfaction. You are responsible for managing incidents, performing structured troubleshooting and diagnostics, and driving technical issues all the way to a solution. You will work closely with local support functions and handle cases escalated from first-line support. When deeper technical expertise is required, you will collaborate with developers, testers, quality specialists, and R&D teams (research and development) to investigate and resolve complex technical problems. Your technical insights will also contribute to the continuous improvement of connected services and related products. The role also includes knowledge sharing, documentation, and quality assurance. You will contribute to training efforts, improve support documentation, and participate in developing processes and working methods within the support organization. Some overtime hours may occur in the position. Qualifications You have at least three years of experience in a similar role, for example as a technical support engineer, IT specialist, or network specialist.

Requirements

You have experience in one or more of the following areas: fleet management systems, connected or digital services, electrical systems, telecommunications, or network technology.

Knowledge of CAN, Ethernet, as well as TCU and ECU environments is meritorious.

Experience in advanced troubleshooting and incident management is meritorious.

You are fluent in English and communicate clearly with both technical teams and customers in an international environment.

You are customer-oriented, structured, and solution-focused, with a good ability to troubleshoot complex technical problems. You collaborate well between different teams, communicate clearly, and take responsibility for driving cases forward until they are resolved.

How to apply

Your application Last application date 21/10, so apply immediately. For questions, contact omar.lordfye@thalamus.se or tilda.stenmark@thalamus.se We offer you As an employee with us at Thalamus, we offer secure employment with a collective agreement (IT/Telekomavtalet, not the staffing agreement), wellness allowance, fixed monthly salary, pension, etc. At Thalamus, community is an important part, which is why we arrange AWs as well as summer parties and Christmas buffets. During these, all consultants usually share experiences and joy with each other and us at the office. Your new employer Thalamus has existed for 20 years and is now a steadily growing, profitable consulting and recruitment company within IT & Technology. We are a family-like company located in Alvik strand, and our main focus lies on consulting activities in Stockholm County. Our core values are fast and friendly, and you will notice that in the recruitment process and if you start working with us. If we were to describe ourselves, it would be that we are a happy, knowledge-driven gang whose work is characterized by quality, innovation, and personal commitment. Hope you want to become one of us?