Business Development Manager

About the Role:

This opportunity is with a well-established shipping and logistics company based in Dubai. We are looking for a Business Development Manager for the NVOCC and Freight Forwarding division.

Key Responsibilities:

• Identify, target, and onboard new customers through regular client visits, calls, networking, and business development activities.
• Develop new customer accounts while maintaining and strengthening relationships with existing clients.
• Arrange meetings with prospective customers to understand their business needs, requirements, and concerns.
• Generate and qualify leads and convert prospects into active customers.
• Drive revenue growth within the freight forwarding/NVOCC business in line with agreed sales targets.
• Negotiate commercial terms and close new business opportunities.
• Handle customer complaints, objections, and service-related concerns professionally and effectively.
• Maintain and monitor the sales pipeline, business opportunities, sales activities, and revenue performance.
• Coordinate with operations and other internal departments to ensure smooth and timely execution of shipments.
• Ensure efficient management and movement of principal boxes on a FIFO (First-In, First-Out) basis within applicable free storage periods.
• Monitor customer accounts and follow up on outstanding payments.
• Prepare regular sales, business development, lead generation, pipeline, and revenue reports for management.
• Analyse key sales and business development metrics and provide relevant insights to management.
• Conduct periodic reviews of sales performance and identify opportunities for improvement and growth.
• Mentor and guide junior members of the Business Development team, supporting their training and professional development.
• Gather customer feedback and communicate insights to relevant internal teams to support service improvement.
• Ensure compliance with applicable laws, regulations, company policies, and internal procedures.
• Perform any other duties and responsibilities assigned by management.

Key Skills & Competencies:

• Business Development & Sales
• NVOCC / Freight Forwarding
• Customer Acquisition & Account Management
• Lead Generation & Conversion
• Sales Pipeline Management
• Negotiation & Closing
• Revenue & Target Management
• Customer Relationship Management
• Shipment Coordination
• Market Development
• Sales Reporting & Analysis
• Team Leadership & Mentoring

Candidate Profile:

• Proven experience in business development/sales within NVOCC, freight forwarding, shipping, or logistics.
• Strong knowledge of freight forwarding and NVOCC operations.
• Demonstrated ability to acquire new customers and generate revenue.
• Strong communication, negotiation, presentation, and relationship-management skills.
• Target-oriented with strong commercial and business development capabilities.
• Ability to manage multiple customer accounts and sales activities independently.
• Previous experience mentoring or supervising junior sales team members will be an advantage.