Market Attendant Lead, Robotaxi Charging

What to Expect Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Market Attendant Lead, Robotaxi Charging is responsible for training and performance validations of attendants at high usage Supercharger sites. You will drive seamless charging by managing vendors and coordinating with internal teams for operational excellence across the network.

What You'll Do Lead and adapt attendant training to ensure adherence to standards for safety & excellence

Rotate daily field visits throughout market for training and quality control across multiple locations

Partner with vendors on staffing and improvements

Meet vendors on site and triage critical charging-infrastructure repairs

Help implement long-term solutions to prevent future challenges based on feedback

Drive key metrics to spot potential trends and identify actions needed

Work closely with Network Operations Center, Energy Service and Procurement teams to define and meet Service Level Agreements (SLAs)

What You'll Bring Previous experience working in a lead role focused on customer service or property management

Proficient with Microsoft Outlook, Excel, PowerPoint, Word

Impeccable attention to detail and an eye for efficiency and adherence to standards

Great communication skills to relay information across multiple stakeholders in a timely manner

Experience coordinating in fast-paced environments and teams

Superb organizational skills with strong multi-tasking abilities

Focused personality while maintain a flexible attitude towards critical tasks

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.