SUPERVISOR

Roles & Responsibilities

• Assist in manpower the planning for weekly duty roster
• Plan modular trainings for new hires and existing staff
• Monitor any renovation projects for rooms
• Assist Manager in preparing monthly updates report to the Management
• Overall in charge in handling resolving issues with customers complaints.
• Reach out to customers on service promotion.
• Responding to customer enquiriers.
• Keeping records interactions,transactions,comments and feedback from customers to improve services.
• Supervise and manage service staff in serving customers in a friendly and helpful manner.
• Ensure customer satisfaction and provide customer support.
• Create welcome team to great customers lead them to their seats.
• Lead and manage team in achieving KPIs on sales and operational targets
• Assist Manager in monitoring and ensuring smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue

Requirements

• At least 3-5 years of relevant working experience Must be fluent in English and able to speak some Chinese and Malay.
• Able to work on Weekends and PH
• Able to work in a fast-paced environment.
• Able to stand for a long time.
• Able to do everything when manpower is not enough. Including clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping)
• NIGHT SHIFT REQUIRED

Only candidates who meet the requirements will be notified of interviews.