Bilingual medical appointment advisor healthcare sector - Jamundi Cali

Important company in the Contact Center (Call Center) sector, located in the city of Jamundi, is looking for a medical appointment advisor.

Job Objective: To guarantee efficient management in the scheduling, rescheduling, and follow-up of medical appointments for the company's clients, ensuring clear and professional communication with patients, medical providers, and insurance companies, compliance with internal processes, and service-oriented customer care.

Main Responsibilities:

• Schedule, reschedule, and cancel medical appointments with different healthcare providers.
• Communicate with medical offices, hospitals, laboratories, and insurance companies.
• Maintain telephone conversations in English with medical providers to coordinate appointments, validate information, and resolve updates.
• Validate the necessary information for the correct management of each appointment.
• Follow up on requests until their completion.
• Correctly register each management action performed in the company's platforms.
• Comply with the processes and protocols established by the company.
• Provide kind, respectful, and professional attention to clients.
• Maintain effective communication with the different areas of the company.
• Timely report any updates related to client requests.
• Contribute to the fulfillment of the area's objectives.

Follow-up Indicators:

• Quantity of appointments managed.
• Compliance with management times.
• Quality of the registered information.
• Compliance with processes.
• Customer satisfaction level.
• Timely follow-up of requests.
• Decrease in errors in appointment scheduling.
• Area indicators.

Technical Competencies:

• Customer service.
• Intermediate high or advanced conversational English (B2-C1). Indispensable requirement for the position.
• Ability to communicate fluently by phone with medical offices, hospitals, laboratories, and insurance companies in the United States.
• Telephone assistance.
• CRM and management systems.
• Agile and precise typing.
• Management of administrative processes.
• Ability to learn new platforms.
• Desirable experience in medical appointment coordination, Call Center, healthcare sector, or insurance companies.

Academic Training:

• Technologist or university student in Administration, Health Administration, Customer Service, International Business, Languages, or related careers.

Experience:

• Minimum one (1) year of experience in customer service.
• Desirable experience in medical appointment coordination.
• Desirable experience in Call Center.
• Desirable experience in the healthcare sector.
• Experience using the English language in calls with clients, providers, or companies in the United States will be highly valued.

Salary: $ 2.050.905 + transportation allowance.

-Requirements-

Minimum education: University / Technological career 1 year of experience Languages: English

Keywords: health, salut