Call Center Agent English account

Company Description TP Cairo EG is part of a global customer experience and business process outsourcing group serving leading international brands. The company operates modern contact center facilities that support customers across diverse industries, including telecom services for the USA market. TP Cairo EG focuses on delivering efficient, high-quality customer interactions through well-trained teams and structured processes. Team members benefit from professional development opportunities, performance-based incentives, and a collaborative work environment. The organization emphasizes integrity, respect, and continuous improvement in all aspects of its operations. Role Description This is a full-time, on-site role based in New Cairo for graduates handling an English Telecom Account serving the USA market. The Call Center Representative will manage inbound and outbound customer calls, respond to inquiries, and provide clear information about telecom services, plans, and billing. Daily tasks include resolving customer issues, documenting interactions accurately in the system, and following established procedures and compliance guidelines. The role requires maintaining professional communication, meeting performance targets such as quality, handle time, and customer satisfaction, and collaborating with supervisors and team members to improve service. The position may involve working in shifts aligned with USA market hours and adhering to company policies and security standards.

Flexible with rotational shifts

Graduates only

Egyptians only

Fluent in English