Customer Relationship Manager At Teledata Ict Ltd

Primary Purpose Of The Position The successful candidates will be responsible for managing key accounts, maintaining a long term relationship with accounts so as to retain them and maximizing sales opportunities within them via cross selling and up selling. The successful candidates will develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value and high customer retention rates. Customer Relationship Manager Functions Including

Act as the key interface between the customer and all relevant divisions. Act as an interface between the customer service and the sales team. Maintain a high customer retention rate by developing and fostering long lasting client relationships. Maintain high customer satisfaction ratings that meet company standards. Provide high quality and efficient customer service experience by managing service requests seamlessly through the appropriate internal channels to resolution. Ensure resolution of key accounts problems within SLA set. Establish productive and professional relationships with key personnel in assigned customer accounts. Enlist the support of sales specialists, technical specialists, service resources, and other management resources as and when needed to ensure maximum customer satisfaction. Survey and monitor customer experience feedback and recommend action for improvement. Plan and execute campaigns intended to manage a diverse range of customer retention campaigns and initiatives. Meet with customers to better understand service expectations. Treat customers as partners and challenge them to grow their business with the company’s brand. Manage portfolios to ensure maximum brand exposure. Client relationship management with the objective of retaining and deepening relationships with existing clients and developing relationships with new clients

Qualification Required & Experience

Bachelor’s degree from a recognized institution. Post Graduate Degree is an added advantage but not a must. Customer service management is essential, as well as excellent organizational, time management and advanced conflict resolution skills. Other Customer Service related courses is an added advantage. This position requires extensive travel. 3 to 5 years experience in client relations/customer service.bility to sell the company’s brand. Ability to work as a team and build strong working relationships, rapport, mutual trust and respect. Must be a highly self-motivated individual yet a team player. Well organized and capable of drawing relevant insights to meet the client’s expectations. Excellent customer service skills Strong analytical skills and fair understanding of the ISP industry. Excellent communication skills both written and verbal from initial contact through problem resolution. Excellent problem solving skills, resourcefulness, and demonstrated perseverance to resolve complicated issues Ability to juggle multiple priorities simultaneously, in a fast-paced environment Readiness to work flexible hours may be required, based on business needs.

Location: Accra How To Apply For The Job All resumes should be forwarded to: clientservice@teledataict.com Closing Date: 24 January, 2014 <