Field Service Engineer – Data Center Hardware

About the company

Teconergy is hiring a Field Service Engineer (Junior–Medium) to provide on-site hardware support for enterprise and AI servers. Join our international team to troubleshoot server faults, perform repairs at customer sites and ensure reliable service delivery.

Your tasks

• Receive service tickets and review all relevant details, including serial numbers, customer locations, fault descriptions and required spare parts.
• Contact customers promptly (within 15 minutes for 4-hour response tickets and 60 minutes for next-business-day tickets) to arrange service visits.
• Collect and verify spare parts from the warehouse before travelling to data centers and customer sites within your assigned region.
• Diagnose server hardware faults using BMC logs and diagnostic tools, and replace defective components, including memory, CPUs, disks, power supplies, motherboards and GPUs.
• Test repaired equipment, obtain customer confirmation and complete service reports.
• Document each service visit accurately within 24 hours, close tickets on time and escalate any potential SLA risks before the deadline.
• Manage defective component returns and follow up on Return Merchandise Authorization (RMA) cases.
• Escalate complex technical issues to the support team and comply with all data center safety procedures and ESD requirements.

Requirements

Who We Are Looking For We are looking for motivated Junior to Mid-Level Field Service Engineers with strong technical skills, a customer-focused mindset and the ability to work independently at customer sites.

Qualifications and Requirements

• Education in IT, electronics or a related field, or equivalent technical training and certification.
• Junior level: relevant technical training with some hands-on hardware experience.
• Mid-level: 1--3 years of experience in field service, data center operations or IT hardware support.
• Good knowledge of rack server hardware, including CPUs, memory, disks, RAID and power supplies.
• Familiarity with remote management tools (BMC/IPMI, such as iDRAC and iLO) and hardware diagnostic logs.
• Basic Linux commands and networking fundamentals, including cabling, fibre connections and IP addressing.
• A structured and accurate approach to working with service tickets, technical documentation and reports.
• A valid Class B driving licence and access to a car.
• Willingness to work a 24/7 shift rotation or on-call schedule, including nights and weekends, depending on the location.
• Ability to pass a background check for data center access.
• Willingness and ability to complete vendor/supplier interviews, qualification training and technical assessments.

Language Requirements

• Fluency in Norwegian and English is required.
• Mandarin Chinese proficiency is a strong advantage, particularly for communication and collaboration within international technical teams.

Preferred Qualifications

• Experience with GPU servers, blade servers or enterprise storage systems.
• Relevant technical certifications such as CompTIA A+ or Server+.

What we offer

• Full training and manufacturer certification on enterprise server and storage products.
• A permanent, full-time position (100%) with an international IT service provider.
• Hands-on experience with modern data center infrastructure, enterprise servers and AI technologies.
• Competitive salary plus shift, on-call and travel allowances.
• The opportunity to work with international technology clients and gain valuable field service experience.
• An international, multilingual team working in English and Mandarin Chinese.
• Clear career development opportunities, with potential progression to senior engineering roles.