Expert, Customer Experience Design

Your tasks

• The job holder is responsible for ensuring a customer-centric approach, delivering a smooth and consistent customer experience across all touchpoints throughout their journey with the bank..

• The job holder will design, develop and implement changes to drive a differentiating customer experience and improve customer engagement within target customer segments.

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Requirements

• Bachelor's or Master's Degree in a technical or business management discipline

• 6 Sigma certification (preferred)

• 5 years of relevant experience in a financial institution

• Experience in working with clients and designing customer journeys

• Experience in product management or customer segment management

• Strong understanding of Agile principles, practices and Scrum methodologies.

• Experience working in...