Operations Manager

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Operations Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities: Establish and maintain business standards for accuracy, productivity and reliability

Manage the daily functions of the business

Directly supervise, mentor, and evaluate Operations Supervisors handling field teams.

Conduct regular performance reviews, set KPI targets, and identify training/upskilling needs across all service departments.

Work with HR to recruit, onboard, and manage manpower allocation, seasonal shift scaling, and roster planning.

Oversee daily scheduling, route planning, job dispatching, and resource allocation to minimize transit time and maximize team utilization.

Manage emergency dispatch processes for urgent calls

Standardize Operational Standard Operating Procedures (SOPs) across all services

Implement continuous audit and site-inspection frameworks to guarantee service quality

Manage operational budgets for field consumables, tools, equipment, spare parts and fleet vehicles

Control inventory levels to prevent shrinkage, overstocking, or site delays due to material stockouts

Manage fleet logistics, fuel consumption, maintenance schedules, and tracking systems for field vans/vehicles

Function as the primary operational escalation point for high-profile clients, key accounts, and supervisor escalations

Track client feedback, CSAT scores, and root causes for service rework; implement immediate corrective action plans

Prepare annual performance review and reevaluate processes

Ensure regulatory, compliance and legal rules are followed

Manage budget to align with goals of business

Operations management experience, ideally in IT services or a tech company

Experience managing cross-functional teams (development, IT support, project delivery)

Strong project and resource management skills, including capacity planning and delivery oversight

Ability to design, document, and improve operational processes and workflows

Experience managing budgets, vendor relationships, and contracts

Familiarity with IT infrastructure, cloud services, and support operations

Experience with KPIs, SLAs, and performance reporting

Skill with project and ticketing tools (Jira, CRM, or similar)

Strong communication skills for working with clients, leadership, and technical teams

Problem-solving mindset and the ability to prioritize in a fast-paced environment

Bachelor's degree in business, IT, or a related field (or equivalent experience)