Functional Business Analyst

Job Summary Lead technology and operations enablement initiatives by developing high-level solutions aligned with business outcomes and organizational strategy. Collaborate with cross-functional teams to manage change, prioritize projects, and ensure smooth delivery of business solutions. Responsibilities Act as a trusted advisor to business leaders for new technology and operations enablement demands Support Biz T&O Head in prioritizing business requests and providing actionable insights Assist Biz T&O Head in managing project pipeline, pre-project planning, and QR prioritization Build and maintain effective relationships with business leaders, technology, and operational partners to support business change Develop high-level solutions demonstrating feasibility to achieve target business outcomes aligned with technology roadmap and strategy Collaborate with enterprise architecture and business technology services teams to ensure solution alignment Define and analyze comprehensive business requirements with business users and internal technology teams Design robust, end-to-end solutions considering process and system flows Initiate implementation plans for Group T&O projects, including business preparation for new operational processes and technical components Scope and evaluate new initiatives considering scalability, maintainability, cost, operations, and technology risks to provide informed recommendations Lead and collaborate with cross-functional teams including business analysts, solution architects, and testing teams to clarify and define requirements Coordinate with business technology services teams to ensure smooth solution delivery Review test strategies, plan and support user acceptance testing, and resolve issues with a business perspective Identify potential problems, assess risk impacts, and propose effective risk mitigation strategies Required competencies and certifications Strong business domain knowledge in Banking Risk Management, PDPA, and Client Tax (CRS) reporting is an advantage Demonstrated quantitative, analytical, problem-solving, and process design skills to translate analysis into effective business solutions Proficient in data analysis, including Excel macros and creating quick mock-ups or dashboards in Excel Ability to work independently under minimal supervision while maintaining focus on overall delivery Understanding of technology and operational processes across banking functions and departments Familiarity with change management processes and project management fundamentals Strong communication, influencing, negotiation, and persuasion skills with a strategic forward-thinking approach Resilient and adaptable with the ability to thrive in ambiguous environments Experience in scoping and evaluating initiatives with consideration of scalability, maintainability, cost, operations, and technology risks Bachelor’s degree in engineering, business, finance, or equivalent Minimum 5 years of relevant banking and/or consulting experience Preferred competencies and qualifications Proficiency in SQL, data modeling, Microsoft Excel, data visualization, PowerPoint, Visio, UML, JIRA, and Confluence