Customer Service
Machine translation — original language: Spanish.Show original
Job Objective:
Manage and strengthen assigned accounts, ensuring timely customer attention, compliance with service levels, and the identification of growth and improvement opportunities.
Main Responsibilities:
- Manage the client portfolio and strengthen the commercial relationship.
- Follow up on requirements, incidents, and service commitments.
- Coordinate with Operations, Planning, Billing, and Collections to ensure compliance with SLAs.
- Monitor indicators for revenue, productivity, service, and stays.
- Identify opportunities for improvement and account growth.
- Resolve incidents and follow up on corrective actions.
- Participate in business reviews and present results to clients.
Requirements:
- Bachelor's degree or Engineering in Administration, Logistics, International Business, Commercial Relations, Industrial Engineering, or related field.
- 3 to 5 years of experience in customer service, key account management, or business development, preferably in transport, logistics, or supply chain.
- Experience in managing KPIs and Service Level Agreements (SLA).
- Intermediate English.
- Availability to travel.
- White Belt certification is desirable.
Competencies:
- Customer and results orientation.
- Communication and negotiation.
- Analytical thinking.
- Problem-solving and decision-making.
- Business vision.
Requirements
- Minimum education: Higher education - Bachelor's degree
- 2 years of experience
- Languages: English
- Age: between 25 and 35 years
- Knowledge: Customer service, Customer care
- Driver's licenses: A
- Keywords: service, costumer, cliente