Customer Service Officer
Customer Service Officer
Job Summary
You will respond promptly to customer enquiries across multiple channels, resolve escalated issues following procedures, and collaborate on operational support to enhance customer satisfaction and streamline processes.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and other communication channels to provide accurate information
- Resolve escalated customer issues efficiently while adhering to official procedures and guidelines
- Deliver clear and accurate information to exceed customer satisfaction standards
- Identify and suggest opportunities to improve processes and enhance the overall customer experience
- Collaborate with team members on general operational support and cross-agency initiatives as needed
- Manage difficult customer interactions patiently and professionally under pressure
- Navigate multiple computer systems and software, including proficiency in MS Office, to support customer service tasks
Required competencies and certifications
- Minimum GCE 'A' Level certification
- Bilingual proficiency in English and Mandarin to communicate effectively with Mandarin-speaking members of the public
Preferred competencies and qualifications
- Strong verbal communication and active listening skills with good phone etiquette
Other Information
- Location: Chai Chee, Singapore
- Working Days/Hours: Monday to Friday, 8:00 AM – 5:30 PM
- Start Date: 10 November 2026
- Experience Level: No experience required — Training provided!
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Note: Only shortlisted candidateswill be notified.
Lai Kok Soon (Jack Lai) Reg No:R24121496
TDCX Talent Solutions Pte. Ltd
EA License No: 23C2024
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