Client Experience Associate

Up to $4.2k + Up to $250 KPI Incentive Monthly (After Training)

Client Experience Associate, Luxury Fashion & Lifestyle (Immediate Opening)

Chai Chee and Orchard

Work 5 days a week (Mon–Sat rotation, including public holidays)

44hours per week (In-between - 7am to 9pm)

Job Responsibilities

• Bethe voice of our brand. Create memorable experiences for customers wherever they reach us, whether by phone, email, live chat or social media.
• Solve problems with care. Get to know each customer’s needs, offer tailored recommendations, and turn enquiries and complaints into positive outcomes.

• Turn conversations into sales. Spot opportunities in every interaction and use your persuasion and negotiation skills to help customers find what’s right for them.
• Build lasting relationships. Engage new and returning customers through proactive outreach, personalized service and client telling, and become someone theytrust and come back to.

• Keep customers coming back. Deliver after-sales support that builds satisfaction, loyalty and long-term retention.
• Bethe go-to product expert. Stay ahead of new launches, promotions, campaigns and stock updates so you can answer every question with confidence.

• Shape the customer experience. Use customer feedback and trends to suggest improvements. Your ideas will directly influence how we serve customers.
• Work with precision. Manage customer records and transactions accurately in our systems while keeping data secure and confidential.

• Own the tough moments. Handle escalations calmly and work with teams across the business to resolve issues quickly.
• Set the standard. Uphold our policies and service standards that keep the experience consistently excellent.

Job Requirements

• A Diploma in any field. We care more about your skills and attitude than yourmajor.
• At least 2 years of customer-facing experience in customer service, retail sales, uxury or high-end goods, a contact centre or e-commerce.

• Bonus points if you’ve worked in retail, luxury fashion or premium goods and know what elevated service looks like.
• A natural communicator. You write and speak clearly, listen closely, and connect easily with people.

• A customer-first mindset. You enjoy solving problems, read people’s needs well, and spot sales opportunities.
• Comfort with multitasking and technology. You can move easily between systems. Experience with Salesforce, SAP or another CRM is a plus.

• Flexibility to work shifts, including some weekends and public holidays.

To apply, please send a copy of your resume to ken.zhang@tdcx.com

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

We regret only short-listed candidates will be notified.

Ken Zhang Ai Chang (R1110470)

TDCX Talent Solutions Pte. Ltd

EA Licence No. 23C2024