user support technician

Education:

College/CEGEP.

Tasks:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.
• Troubleshoot and resolve technical problems.

Computer and technology knowledge:

• Device drivers.
• Networking software.
• Networking hardware.
• Networking security.
• Intranet.
• Internet.
• Servers.
• Programming software.
• Database software.
• Programming languages.
• Software development.
• MS Office.
• Wireless networks.

Work conditions and physical capabilities:

• Fast-paced environment.
• Tight deadlines.
• Repetitive tasks.
• Attention to detail.
• Combination of sitting, standing, walking.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Initiative.
• Organized.
• Team player.
• Ability to multitask.
• Time management.

Experience:

1 year to less than 2 years.

Employment terms options:

• Shift.
• Morning.
• Day.
• Weekend.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Support for newcomers and refugees:

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .

Support for Indigenous people:

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .