Service Engineer

Your tasks

1. Technical Support & Customer Service

• Respond promptly to customer service calls and provide professional, high-quality technical support to ensure customer satisfaction.
• Deliver on-site technical support independently or in collaboration with other technical team members.
• Diagnose, troubleshoot, and resolve technical issues using a structured and systematic approach.
• Provide technical guidance for both basic and advanced troubleshooting of TCS products and equipment at customer sites.
• Communicate technical issues clearly and escalate service-related matters in accordance with established procedures.
• Provide technical support to other regions when required to manage workload demands and maintain service coverage.
• Participate in weekend and after-hours call-out support, depending on regional operational requirements.

2. Installation, Commissioning & System Upgrades

• Install, configure, test, and commission TCS products and systems at customer sites.
• Perform hardware and software modifications, upgrades, enhancements, and replacements on existing systems.
• Conduct installation, testing, quality assurance, and validation of new software versions before customer release.
• Coordinate technical inspections and functional checks to ensure all products and equipment are fully tested and operating correctly before deployment.
• Monitor equipment condition and performance, identifying potential issues and recommending component replacements or system upgrades where necessary.

3. Preventive Maintenance & Technical Troubleshooting

• Perform scheduled preventive maintenance to ensure equipment reliability, operational efficiency, and optimal performance.
• Investigate and resolve equipment faults using effective diagnostic and troubleshooting techniques.
• Maintain adequate spare parts inventory to support repairs, preventive maintenance, and system upgrades.
• Ensure all service activities comply with established technical standards, maintenance procedures, and quality requirements.

4. Training & Technical Documentation

• Provide comprehensive product training and operational guidance to customers to support the effective use of TCS products and systems.
• Deliver technical, troubleshooting, and maintenance training to team members, including updates on new products, technical bulletins, and service procedures.
• Maintain accurate and up-to-date technical documentation, including equipment schematics, service records, and preventive maintenance procedures.
• Record all installation, maintenance, and service activities performed at customer sites, ensuring that the required reports and forms are completed and submitted accurately for internal tracking and finance purposes.

Requirements

Requirements & Skills

• Strong computer skills, with a good understanding of computer hardware, peripherals, networking, and equipment configuration.
• Good technical troubleshooting and analytical skills, with the ability to diagnose and resolve problems systematically.
• Excellent customer service and interpersonal skills, with a professional, customer-focused, and solutions-oriented approach.
• Strong organizational and time-management skills, with the ability to plan, prioritize, and manage multiple tasks effectively.
• Good written and verbal communication skills, including the ability to explain technical information clearly to customers and colleagues.
• Ability to work independently with minimal supervision while collaborating effectively within a technical team.
• Willingness and ability to learn new products, technologies, and technical skills quickly.
• Strong attention to detail, with a commitment to maintaining accurate documentation and service records.
• Willingness to travel to customer sites and provide on-site technical support as required.
• A proactive, dependable, and adaptable approach, with a strong commitment to service quality and customer satisfaction.

What We Are Looking For We are seeking a technically capable and customer-oriented professional who takes pride in delivering reliable service, resolving technical challenges, and maintaining high equipment performance standards. The ideal candidate is a proactive problem-solver who can adapt to changing priorities, support customers effectively, and contribute to the overall success of the technical service team.