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Customer Service Analyst / Customs Agency.

TCC GroupAntioquia, Medellín, Bogotá, D.C., Bogotá, D.C.computrabajopublished 08/28/2026
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Machine translation — original language: Spanish.Show original

In the TCC logistics group, we are looking for a Customer Service Analyst for the AGENCIA DE ADUANAS TCC. NIVEL 1 S.A.S.

whose main mission will be to perform the correct opening of the DO, as appropriate, complying with the technical customs processes for the adequate execution of the operation's activities, guaranteeing the internal synergy that facilitates the delivery of information to the customer in real time, using the established tools, and furthermore executing the activities required by the customer according to contract, ANS and SOP.

Requirements

  • English proficiency
  • Education: Professional in Foreign Trade, International Business or related areas
  • Experience: 4 years in activities related to foreign trade, customs agencies, freight forwarders, transport and logistics operation.
  • Salary: $3.967.000 plus food bonus

Functions.

Opening and management of the DO

Timely and correct opening of the DO in the system, verification of supporting documents, creation of checklists and registration of key data (containers, cargo descriptions, references and tariff classification).

Operational and customs coordination

Assignment of tasks to complementary areas (tariff, procedures before entities, plan vallejo), verification of legal requirements and monitoring of advance declarations and other customs processes.

Relationship with the customer and logistics actors

Request for advances, readjustments and documents; advisory on regulations; sending reports; coordination with shipping lines and logistics agents for invoices and procedures.

Monitoring and control of operations

Monitoring of cargo status, inspections, arrival/departure dates, port withdrawal and formal closing of operations; registration of traceability and alerts for deviations.

Documentary and regulatory compliance

Guarantee availability of original documents, graphic representation of invoices, validity of powers of attorney and compliance with current regulations for each operation.

-Requirements-

  • Minimum education: University / Professional Career
  • 3 years of experience
  • Keywords: analyst, service, costumer, cliente