Sales Manager

About the company

We believe in creating concepts that allow people, business and purpose to come together and thrive. We’re a privately owned real estate group dedicated to real estate concepts for industrial and commercial spaces. We are both owners of industrial properties, commercial shophouses and spaces, as well as operators of business models and concepts such as urbanspace self storage, Urbanpod workspace etc.

Urbanspace provides flexible self-storage and workspace solutions for individuals and businesses. From homeowners who need extra space to entrepreneurs managing business inventory, we help customers find practical solutions that suit their needs.

We actively invest to expand our asset portfolio and grow our industrial and shophouse asset management capabilities and offerings.

Your tasks

Who we are are looking for We are looking for a Sales Manager to grow our customer base, increase occupancy and lead our sales team. You will develop sales plans, coach the team and take an active role in winning business.

This role suits someone who enjoys leading by example, building customer relationships and turning sales opportunities into results.

Drive Sales & Business Growth

• Take ownership of sales targets, rental revenue growth and occupancy across our self-storage and workspace offerings.

• Develop and execute sales plans to attract new customers, convert enquiries and grow business accounts.

• Personally manage key opportunities, including customer meetings, site viewings, proposals, negotiations and closing, within approved pricing guidelines.

Lead & Develop the Sales Team

• Set clear individual and team targets, organise daily priorities and ensure enquiries are assigned and followed up promptly.

• Conduct regular sales huddles and coaching sessions to improve customer engagement, needs assessment, objection handling and closing skills.

• Review customer calls, WhatsApp conversations, emails and quotations to strengthen service quality and sales effectiveness.

• Support the recruitment, onboarding and development of sales team members.

Manage the Sales Pipeline & CRM

• Establish clear standards for enquiry response times, quotation preparation and follow-up throughout the customer journey.

• Ensure the team maintains accurate and timely records in Zoho CRM, including customer requirements, sales activities, opportunity stages and next actions.

• Monitor sales performance and identify where opportunities are being lost or delayed.

• Provide management with regular reports and forecasts covering enquiries, conversion rates, new sign-ups, revenue, occupancy and team performance.

Develop New Business & Partnerships

• Build relationships with business customers, including e-commerce sellers, SMEs, distributors and other businesses with storage or workspace needs.

• Develop referral partnerships with movers, property agents, renovation companies and other relevant service providers.

• Work closely with marketing to plan campaigns, promotions and outreach activities that generate suitable leads and bookings.

• Gather customer feedback and market insights to recommend improvements to our packages, pricing and sales approach.

Strengthen Customer Retention & Service

• Identify opportunities for renewals, additional storage space and complementary services that meet customers’ needs.

• Support the team in handling complex enquiries, service concerns and customer negotiations professionally.

• Coordinate with operations and finance to ensure clear rental arrangements, smooth move-ins and a consistent customer experience.

Requirements

What We Are Looking For

• At least 3 years of sales experience, with a proven record of achieving sales targets.

• Experience supervising, coaching or managing a sales team.

• Experience in self-storage, workspace solutions, property leasing, logistics or other service businesses would be an advantage.

• Strong customer engagement, negotiation and closing skills.

• Clear verbal and written communication skills, including professional communication through WhatsApp and email.

• Confidence using CRM systems and sales reports to manage opportunities and improve performance. Experience with Zoho CRM would be an advantage.

• Good commercial judgement, with the ability to balance sales growth, pricing and customer retention.

• A proactive and accountable approach, with the willingness to lead the team while remaining personally involved in sales.

What we offer

Why Join Urbanspace?

• You will have the opportunity to shape our sales approach, develop a capable team and make a direct contribution to business growth. The role offers a varied mix of team leadership, customer engagement and business development.

• We value good service, teamwork, continuous learning and personal growth.

• Our Employment Package

• Sales incentives

• Training and development

• Annual leave and medical benefits

• Performance bonus and other benefits

How to apply

• Please submit your resume with your contact details, expected salary and earliest available start date.

• In your application, briefly highlight your sales achievements and experience leading or developing a team.

• Join Urbanspace and help more customers find the space they need.