Retail Business Relationship Manager

Your tasks

• Partner with retail business unit heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
• Translate retail business requirements into scope that IT delivery can plan and estimate, and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan and creating detailed plans
• Coordinate with vendors and internal IT teams on solution options and feasibility
• Prepare initiative documentation and status updates for management
• Identify and escalate risks, issues, and dependencies proactively
• Keep retail initiatives aligned with the bank's strategy program

Requirements

• Bachelor's degree in business administration, finance, information systems, or related field; MBA a plus
• Strong understanding of retail banking products, channels, and customer journeys
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business executives and technical teams
• Strong written and verbal communication in English and Arabic
• Proficiency in project framework creation and project tracking tools and methods
• Familiarity with SAMA regulatory requirements relevant to retail banking is required

Years of experience: 5-8 years in project management, business analysis, or business relationship management in retail banking.