Guest Relation Officer

• Minimum Diploma/Bachelor’s degree in Hospitality, Tourism, or related field.
• Minimum 1 year of experience as GRO, Host/Hostess, Frontliner, or similar position in F&B/Hospitality.
• Excellent communication and interpersonal skills.
• Well-groomed, confident, friendly, and customer-oriented.
• Able to handle guest inquiries, complaints, and special requests professionally.
• Proficiency in English is a plus.
• Strong service mindset with attention to detail.
• Willing to work shifting, weekends, and public holidays.
• Good teamwork and coordination skills.

Skills: Communication Skills, Customer Service, Teamwork, Negotiation Skills