Information Technology Executive (IT)

Job Summary

We are looking for a detail-oriented, multi-skilled, and service-focused IT Executive to manage day-to-day IT support, infrastructure administration, data governance, and system compliance across our corporate locations.

The role delivers hands-on technical support for corporate end-user devices and networks, while concurrently supporting IT governance, access controls. The successful candidate will work closely with internal stakeholders, management, and external service providers to ensure that IT systems, processes, security controls, and user services operate effectively and securely.

Key Roles & Responsibilities

1. IT Operations & User Support

Provide Comprehensive technical support and troubleshooting for corporate desktops, laptops, mobile devices, printers, and other workplace peripherals. Install, configure, deploy, and maintain end-user hardware, operating systems, and standard software applications. Manage user onboarding and offboarding, including account creation, access provisioning, equipment allocation, and swift access termination. Monitor IT service requests and incidents across multiple locations, prioritizing issues according to operational requirements to ensure timely resolution or escalation. Maintain a user-oriented approach when responding to enquiries and provide clear technical guidance to end-users. Provide IT systems support outside normal office hours, including weekends, where required by operational exigencies.

1. IT Networks &Infrastructure Administration

Support, configure, and maintain LAN/WAN networks, Wi-Fi, VPN connections, firewalls, and managed switches to ensure secure internet connectivity. Diagnose and troubleshoot network and connectivity issues across multiple corporate locations. Maintain office meeting room audio-visual (AV) setups and other central workplace technology. Coordinate with internal teams, telecommunications providers, and external infrastructure vendors to resolve system issues. Monitor system-related infrastructure logs, track follow-up actions, and escalate unresolved or critical matters appropriately.

1. Systems Administration &Cloud Management

• Administer Microsoft 365 environments, including user accounts, licenses, mailboxes, permissions, and Multi-Factor Authentication (MFA).
• Support and maintain Microsoft 365, Microsoft Copilot, and SharePoint platforms to ensure system availability, security, and optimal performance.
• Manage Network-Attached Storage (NAS)systems, including user access, permissions, storage administration, and data security.
• Oversee corporate data backup and recovery processes, regularly monitor backup health and performance, and conduct scheduled restoration testing to ensure data integrity and business continuity.
• Support system implementation, User Acceptance Testing (UAT), and integration of IT systems and business applications.

1. Data Governance, Compliance, IT Security & User Access Governance

• Collaborate with relevant stakeholders to develop, implement, and monitor IT policies, data governance procedures, security controls, and organizational compliance requirements.
• Review and assess data usage and system access requests to ensure compliance with applicable data governance frameworks, internal policies, regulatory requirements, and security standards.
• Establish and maintain appropriate user access controls, including administration and periodic review of the organization-wide System Role-Based Access Matrix, to ensure access rights are aligned with employees’ roles and responsibilities.
• Conduct regular user access reviews and ensure timely modification or removal of access for employees who change roles, transfer, or leave the organization.
• Identify and monitor IT, data privacy, information security, and access control risks, escalating material or urgent issues to management for timely action.
• Support the continuous improvement of data governance, IT security, access management, and compliance practices to strengthen organizational risk management and data protection.

1. Asset, Vendor & Procurement Management

• Maintain an accurate inventory of corporate IT hardware, software, licenses, warranties, and renewal schedules.
• Manage and track IT asset allocation, maintenance, replacement, and disposal in accordance with established procedures.
• Support IT procurement activities, including obtaining vendor quotations, conducting cost comparisons, preparing purchase documentation, and coordinating orders.
• Coordinate with external IT service providers and technology vendors to ensure timely resolution of service issues, completion of maintenance activities, and fulfilment of contractual and service-level obligations.

1. Documentation& Process Improvement

• Develop, maintain, and regularly update IT Standard Operating Procedures (SOPs), network documentation, technical records, user guides, and troubleshooting checklists.
• Maintain accurate and organized records of IT incidents, service requests, access approvals, system changes, IT assets, and compliance activities.
• Prepare regular IT reports, tracking schedules, dashboards, and management updates using Microsoft Excel and other relevant data and reporting tools.
• Identify opportunities to improve IT processes, documentation, controls, and workflows to enhance operational efficiency, consistency, and service quality.

Job Requirements

Education

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related discipline.

Experience

• 3 to 5years of relevant working experience in IT support, infrastructure, or systems administration.
• Experience operating within corporate IT infrastructure or multi-location corporate frameworks.
• Experience supporting corporate offices, healthcare, research, or highly regulated sectors will be highly advantageous.

Technical Knowledge & Competencies

• Hands-on experience supporting and administering corporate Windows desktops, laptops, and peripherals.
• Proven knowledge of Microsoft 365 administration (including user accounts, mailboxes, and MFA setup).
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VLAN, Wi-Fi.
• Hands-on operational exposure to firewalls and managed switches.
• Experience with Azure, NAS, and enterprise backup solutions is highly preferred.
• Proficient in Microsoft Excel for data analysis, reporting, tracking, reconciliation, and monitoring.
• Knowledge of IT Governance, Risk and Compliance (GRC)

Core Competencies

• Strong technical troubleshooting, analytical, and problem-solving skills across hardware and networks.
• Meticulous and detail-oriented, with strong logical thinking and process-flow capabilities.
• Strong stakeholder management, communication, written, and interpersonal skills.
• Service-oriented with a proactive and user-focused approach to operational delivery.
• Able to work independently while also collaborating effectively with internal teams and external service vendors.
• Strong organizational skills with the ability to manage multiple priorities, tight deadlines, and service requests.
• Demonstrated ability to handle confidential and sensitive information with absolute discretion and in accordance with data privacy laws (e.g., PDPA).

Skills you have added

Information Technology

• Diagnostic Skills
• Microsoft 365
• Access Points
• IT Infrastructure
• Endpoint Security Protection
• Harware and Software Support
• Liaise with System Vendors
• IT Security Operations
• LAN/WAN management
• Networking troubleshooting
• Backup Solutions
• Nas Storage
• Computer Literacy