Field Service Engineer

Location: Indonesia – Nationwide Product: Commercial Vehicles – Pickup & Trucks

Key Responsibilities

• Provide field technical support to Tata Motors commercial vehicle dealers, workshops, and customers across Indonesia.
• Support dealer workshops in vehicle diagnosis, troubleshooting, repair, and root-cause identification of technical issues.
• Ensure effective use of diagnostic tools for ECU diagnostics, live data analysis, functional testing, and fault diagnosis.
• Conduct regular dealer workshop visits to assess service operations, technician capability, tools, equipment, and workshop productivity.
• Support the development and improvement of the dealer service network across identified markets in Indonesia.
• Drive improvements in vehicle uptime, repair quality, First-Time-Right (FTR), and Turnaround Time (TAT).
• Conduct field technical investigations for repeated failures, major complaints, and difficult-to-diagnose cases.
• Support warranty claim diagnosis and validation, ensuring proper technical documentation and compliance with warranty processes.
• Identify recurring field failures and prepare technical reports, Root Cause Analysis (RCA), corrective actions, and countermeasure recommendations.
• Monitor and improve service KPIs, including vehicle uptime, workshop productivity, TAT, FTR, repeat repairs, warranty performance, and customer complaints.
• Conduct periodic service audits and technical health checks of dealer workshops.
• Ensure timely escalation, follow-up, and closure of critical technical issues with proper documentation.
• Coordinate with internal teams, dealers, and relevant stakeholders to ensure effective resolution of field technical issues.
• Willing to travel extensively across Indonesia and be stationed in different locations based on business requirements.

Required Profile

• Candidates with 3–5 years of experience in commercial vehicle / automotive service.
• Strong technical knowledge of commercial vehicle servicing, diagnosis, troubleshooting, and repair.
• Good English communication skills, both written and spoken.
• Willing to travel extensively across Indonesia based on business and service network requirements.
• Willing to be stationed outside Java when required, depending on business and service network needs.
• Strong communication, problem-solving, and coordination skills.

Skills: Communication, Microsoft Office, Administration, Microsoft Word, Teamwork, Customer Service, Microsoft Excel, Technical Support, Public Speaking, Analytical Skills