Receptionist

Responsibilities:

Greet clients warmly and ensure they feel welcomed and attended to Manage the salon’s appointment system, schedule, confirm, and adjust bookings Answer phone calls, respond to messages, and handle client inquiries promptly Keep reception and waiting areas clean, organised, and inviting Coordinate client check-in and check-out, including processing payments Keep accurate records of client visits and update the client database Support stylists and management with daily administrative tasks Promote salon services, retail products, and ongoing promotions Handle customer complaints or concerns professionally and promptly escalate when needed

Requirements:

Previous experience in a customer-facing or reception role (salon/spa experience is an advantage) Excellent verbal communication and interpersonal skills Good organisational and multitasking abilities Professional appearance and demeanour Comfortable using booking software or digital scheduling tools Basic computer skills (email, spreadsheets, POS systems) Friendly, proactive, and customer-service oriented Minimum of OND or equivalent education