Loan Processor - Australia

Join an established Australian mortgage broking firm as a fully remote Loan Processor, working directly with a senior director-level broker and a small, supportive team where you will own loan files from application through to settlement and beyond. Role Summary

As Loan Processor you will manage mortgage applications across the full lifecycle, from preparing and reviewing loan files through to submission, settlement, and post settlement check-ins, keeping every file accurate and compliant with lending guidelines. Day to day you will collect and verify client documentation, order valuations and pricing requests, keep the CRM and ApplyOnline (AOL) up to date, draft application documents, and liaise with clients, lenders, and third parties to keep applications moving. You will work alongside a director-level broker who focuses on strategic advice and credit structuring, while you take ownership of documentation, submission, and compliance. The firm works across residential, commercial, self-employed, and medico lending with access to a wide lender panel, giving you exposure to a broad range of deal types. Key Responsibilities Assist brokers in reviewing and preparing loan applications

Collect and verify necessary documentation from clients and third parties

Order valuations and pricing requests with lenders

Update the CRM and ApplyOnline (AOL), and draft application documents

Communicate with lenders to monitor application status and expedite approvals

Respond to client enquiries and provide timely updates on application progress

Maintain compliance with industry regulations and company policies

Support the team with administrative tasks related to loan processing as required

Conduct post settlement check-ins with clients

What We Are Looking For 1+ years of experience in an Australian mortgage broking support role

Understanding of Australian mortgage processes and lender requirements, ideally across residential, commercial, self-employed, and medico lending

Ability to manage a loan file across the full lifecycle, from application to post settlement

Strong attention to detail and the ability to work under pressure

Excellent organization and time management skills

Strong written and verbal English communication skills

Ability to work collaboratively within a team

Proficiency with CRM systems, Microsoft Office, and Google Workspace, with MyCRM or other Loan Market Group tools highly regarded

Preferably a bachelor's degree

Requirements Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

Proactive attitude, able to follow up clients, lenders, and third parties without being prompted

Comfortable communicating directly with clients and lenders by phone and email

Benefits Full-time, work-from-home

A long-term, stable role with an established broking firm, plus exposure across multiple lending types

Training and support provided

Work closely with a supportive director-level broker and a small, tight-knit team