CRM & Automation Assistant (GoHighLevel)

This is a fully remote CRM and Automation Assistant role with a fast-growing Australian ISO certification and compliance business, offering a stable long-term position where you will own the systems, automations, and admin that keep the pipeline moving from day one.

Role Summary This role sits at the intersection of marketing automation, CRM management, and client administration, giving you direct ownership of GoHighLevel across workflows, landing pages, calendars, and pipelines. Day to day you will build and optimise automations, manage the shared inbox, prepare quotes, coordinate client onboarding, and run LinkedIn and cold email outreach using prospecting tools such as Apollo, Lusha, and Apify. You will work closely with the founder, a solo operator growing a compliance services practice, and will be expected to set up systems, document them clearly, and help onboard the founder on the platform as you go. The business is at an active growth phase, with new clients coming on board and a second hire planned within the next three to six months, making this a strong opportunity for someone who wants to grow into a senior support role as the team scales.

Key Responsibilities Build, manage, and optimise workflows and automations in GoHighLevel, including calendars, landing pages, and sales pipelines

Monitor the shared inbox, respond to inbound enquiries promptly, and prepare and send quotes using set templates and pricing

Qualify new enquiries against a set list of questions and book discovery calls into the founder's calendar

Coordinate client onboarding including booking audit dates, issuing confirmation letters, and sending audit packs and client information to auditors

Build targeted prospect lists using tools such as Apollo, Lusha, and Apify, sourcing contacts such as OH&S and environmental managers

Run LinkedIn connection and outreach activity on the founder's account, and support front-of-mind social content

Plan and send cold email and EDM campaigns to businesses approaching their recertification window

Maintain templates, standard operating procedures, and accurate records across the CRM

Support the setup of new tools as the tech stack grows, including an AI chat assistant on the website

What We Are Looking For

Hands-on experience with GoHighLevel is essential, including automations, funnels or landing pages, calendars, and pipelines

Confident with modern business and AI tools including Microsoft 365, Claude or ChatGPT, and web scraping tools such as Apify

Experience with B2B lead generation, cold email, or LinkedIn outreach is highly regarded

Exposure to no-code automation tools such as Zapier or Make is a plus

Strong all-round admin skills across quoting, inbox management, scheduling, and record-keeping, with sharp attention to detail

Excellent spoken and written English with a professional and friendly manner

A proactive self-starter who takes ownership, builds systems, and documents processes clearly

Exposure to professional services, compliance, or ISO certification is an advantage

Requirements Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

Proactive attitude, able to manage tasks independently using provided templates and processes without needing to be prompted

Available to work Australian business hours

Benefits

Full-time, work-from-home with Australian business hours

A genuine long-term career opportunity. We are looking for someone to grow alongside as the Australian business expands

Ongoing training and regular performance and salary reviews, as you develop

Direct working relationship with the founder

If you are looking for stability, professional development, and a team that is invested in your success, we would love to hear from you