Export Manager

The Export Manager leads the company’s export business and is responsible for growing sales and profitability in existing and new international markets.

Job Responsibilities

1. Know-How

• Develop export policies and sales strategies that align with company objectives, market demand and customer needs.
• Analyze existing and prospective markets, assess competitors and recommend where to enter or expand.
• Work with Country Sales Managers to prepare project budgets and allocate resources based on market opportunities and expected returns.
• Develop distribution plans with business partners and coordinate shipments with Operations, Logistics and freight forwarders.

2. Problem-Solving

• Investigate customer concerns and work with the relevant teams and partners to resolve them.
• Address shipment delays, distribution issues and trade compliance challenges that affect delivery or customer service.
• Identify bottlenecks in export processes, implement improvements and track their effect on cost and delivery.
• Assess risks from regulatory changes and geopolitical disruptions, and coordinate actions to limit their impact on export operations.

3. Accountabilities

• Deliver export sales, volume and profit margin targets. Report results, risks and corrective actions to senior management.
• Build and maintain long-term relationships with distributors, international customers and business partners.
• Ensure export documentation and transaction records are accurate and complete, and that export activities comply with applicable trade regulations and company policies.
• Report market trends, customer feedback and competitor activity to inform commercial decisions.
• Set clear roles, annual goals and KPIs for the export team. Review performance regularly and address gaps.
• Develop team members through coaching, training and assignments, and support the development and retention of high-potential talent.

Job Requirements

Required

• Bachelor’s degree in Business Administration, International Trade, Marketing or a related field.
• At least 8 years of experience in export sales or international trade, including at least 3 years in a leadership role.
• Strong knowledge of international trade regulations, export documentation, distribution and cross-border logistics.
• Ability to assess international markets and translate research into practical sales and distribution plans.
• Experience managing distributor and customer relationships and coordinating across Commercial, Finance, Operations, Logistics and Marketing.

Preferred

• Master’s degree in International Business, Marketing or a related field & Proficiency in ERP systems such as SAP or Oracle and in export management tools. Advanced Microsoft Office skills and familiarity with CRM and analytics platforms.