Arabic-Speaking Call Center Executive - Healthcare & Aesthetics
Must-have:HealthTech
- Handle inbound and outbound patient calls professionally and efficiently.
- Communicate with patients in Arabic and English.
- Schedule and coordinate patient appointments.
- Perform and/or assist with insurance eligibility checks and verify insurance coverage.
- Demonstrate good knowledge of health insurance procedures and requirements.
- Handle patient enquiries related to medical and aesthetic treatments.
- Promote services through effective telephone communication.
- Identify opportunities for upselling and cross-selling relevant medical and aesthetic services.
- Follow up with leads and existing patients to maximize appointment conversions.
- Maintain accurate patient and call records.
- Provide a high standard of customer service and patient experience.
- Have Sales Experience
- Arabic speaker – mandatory.
- Previous clinical/healthcare experience is required.
- Experience in medical and aesthetic services, preferably within a day surgery centre, clinic, hospital, or healthcare setting.
- Strong knowledge of insurance eligibility checks and insurance processes.
- Proven sales and conversion skills, preferably in a healthcare or medical environment.
- Experience with upselling and cross-selling over the phone.
- Excellent English communication skills, both verbal and written.
- Strong interpersonal, communication, follow-up and customer service skills.
- Ability to work in a target-driven environment.