Sales Administration & Commercial Manager (M/F)

Sales Administration & Commercial Support Manager (M/F)

Based in Lyon (69) / CDI / €25k to €40k gross/year depending on profile

Our client

TAM Recrutement is supporting its client, a recognized player in the distribution of technological products and a subsidiary of a growing group. As part of its development, it is looking for its future Sales Administration & Commercial Support Manager (M/F).

The position:

Reporting to the department dedicated to independent resellers (France, DOM-TOM and some export), you will participate in all operations related to order tracking, commercial development, and customer satisfaction.

Your missions:

Sales Administration

• Enter and track orders in the ERP
• Open professional customer accounts
• Control specific pricing and monitor dashboards

Customer Relations

• Respond to professional customer requests via email and telephone
• Ensure follow-up and commercial reminders

After-sales service and disputes

• Manage after-sales service requests, returns, refunds, and disputes
• Issue return slips and establish credit notes in connection with accounting
• Monitor budgets allocated by brands

Logistics and transport

• Track shipments and coordinate exchanges with carriers
• Manage specific shipments: remote stocks, bulky products, DOM-TOM, and export

Commercial Support

• Update product information and back-offices
• Create visual sales support (product sheets, clearance offers, catalogs), for example using Canva

Continuous Improvement

• Participate in the improvement of internal procedures and service quality

Why apply?

• A versatile position, between Sales Administration, customer relations, logistics, and commercial support
• A dynamic environment, in contact with innovative brands
• Evolution prospects within a growing group
• (Benefits: meal vouchers, RTT, health insurance. to be confirmed)

Recruitment process

An initial exchange with TAM Recrutement, followed by an HR interview and an interview with managers at our client.

Profile sought:

Your profile

• Successful experience in Sales Administration, commercial assistance, or B2B customer service
• Excellent spelling and ease of writing
• Comfortable on the phone, with customer relations and commercial reminders
• Correct English
• Good mastery of Excel and the Pack Office, and the ability to quickly master an ERP and numerous procedures
• Rigor and method, essential for invoicing and export
• Autonomy, proactive mindset, and curiosity for high-tech products and new technologies