Bilingual Sales Administration Assistant M/F

Export Sales Administration Manager (M/F)

The Company:

We are recruiting for one of our clients, a French family-owned industrial group, present in France and internationally. The company designs, manufactures, and maintains high value-added technical equipment for demanding process industries, with a strong commitment to energy performance, safety, and environmental responsibility.

A growing structure, recognized for its human culture, entrepreneurial spirit, and the proximity maintained with both its customers and its teams.

The Position:

Based in the southwest of the Lyon metropolitan area. Start date as soon as possible.

Integrated into the Export Sales Administration team, you will ensure the administrative and commercial processing of export customer orders, from order receipt to delivery, guaranteeing customer satisfaction and regulatory compliance.

Your Missions:

Export order management:

• Registration, monitoring, and processing of international customer orders
• Coordination with business managers, logistics, and production
• Monitoring deadlines and following up with internal and external stakeholders

Documentary and customs management:

• Preparation of export documents: pro forma invoices, packing lists, certificates of origin
• Consultation and coordination with freight forwarders and customs agents
• Checking document compliance with customs regulations and Incoterms
• Management of documentary credits and documentary collections
• Management of international bank guarantees

Customer and partner relations:

• Primary interface with foreign customers and distributors
• Handling of complaints and transport disputes
• Monitoring customer satisfaction and managing returns

Invoicing and financial monitoring:

• Issuing invoices and credit notes
• Monitoring collections and customer reminders in connection with accounting
• Checking pricing conditions and applied margins

Profile sought:

Profile sought

Education: Bac +2 to Bac +3 in International Trade, SME/SMI Management, Applied Foreign Languages, or equivalent.

You have a minimum of 2 years of experience in a similar position in Export Sales Administration. Experience in an industrial environment is essential.

Expected skills:

• Mastery of Incoterms and international trade techniques
• Good knowledge of customs procedures and international payment methods
• Proficiency in Pack Office and an ERP (IFS, SAP, Sage, Navision, or equivalent)
• Fluent English is essential, both written and spoken; a second language (Spanish, German, Italian) is highly appreciated

Rigor, organizational skills, reactivity, and priority management. Excellent interpersonal skills and sense of customer service. Team spirit, autonomy, and proactivity, with ease in a multicultural environment.