Bilingual Passenger Service Agent

Cartagena Keywords: Bilingual Passenger Service Agent Passenger Service Agent Customer service English B1/B2 Cartagena Tourism

✈️ Make every trip start better in Cartagena. Join our team as a Bilingual Passenger Service Agent and be the key to an exceptional travel experience. You will be the main point of contact, assisting travelers, managing airport check-in, verifying essential documentation, and coordinating special services to ensure smooth and safe operations. If you are looking for an opportunity to grow in the dynamic world of aviation and you are passionate about customer service, this is the place for you! We offer continuous learning in airport operations and the opportunity to interact in English B1/B2/C1. As a passenger service agent, your work is fundamental. Apply and transform every trip! Responsibilities: Assist passengers at all stages of their trip from check-in to boarding. Perform the check-in process efficiently and accurately. Verify passengers' travel documentation including passports, visas, and tickets. Inform passengers about flights, schedules, and airport procedures. Coordinate and manage special services for passengers with specific needs. Resolve passenger doubts and incidents proactively and politely. Ensure compliance with airport security protocols at all times. Collaborate with the team to guarantee smooth and safe airport operations.

Requirements: Technician or technologist in tourism, airport operations, or related areas. Minimum of six months of certified experience in customer service or service roles. Certified English language proficiency B1/B2 (indispensable). Availability to work in-person with rotating shifts in Cartagena.

Job sectors: Aviation industry and related Hospitality and tourism Customer service and related