L2 Support Engineer (Sailpoint IAM) - Contract

About the role We are seeking an L2 Support Engineer specialising in Sailpoint IAM/IGA to join our team on a contract basis . This role offers an exciting opportunity to provide advanced technical support for Identity Access Management and Identity Governance Administration systems. As an L2 Support Engineer, you will be a key player in ensuring the stability, security and optimal performance of our Sailpoint IAM/IGA infrastructure. You will bridge the gap between frontline support and engineering teams, troubleshooting complex issues and implementing solutions that directly impact business continuity and security posture. Key responsibilities Provide second-level technical support for Sailpoint IAM/IGA system and its integrations, investigating and resolving complex incidents and service requests

Diagnose and troubleshoot issues related to identity provisioning, access requests, role management and user lifecycle management

Analyse system logs, error messages and performance metrics to identify root causes of problems and implement effective resolutions

Collaborate with L3 support teams, business users and vendors to resolve issues, support compliance requirements, and ensure the reliable operations of Sailpoint services

Create and maintain comprehensive technical documentation, runbooks and knowledge base articles for recurring issues and solutions

Perform system maintenance activities, including patches, upgrades and configuration changes in accordance with change management procedures

Monitor Sailpoint IAM/IGA system health, performance and security compliance

Provide technical guidance and knowledge transfer to junior support team members and stakeholders

Participate in on-call support schedules to provide emergency technical assistance outside standard business hours

Support identity governance initiatives, compliance audits and security assessments related to IAM systems

What we're looking for Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.

Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.

Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.

Strong analytical, troubleshooting, and problem-solving skills. 

Experience in application support within the Corporate Banking or Financial Services industry.

Good understanding of security and compliance requirements related to access governance.

Strong stakeholder management and vendor coordination skills. 

Ability to work in a fast-paced support environment with SLA commitments.

Preferred Skills and Experience Hands-on experience supporting SailPoint connectors and integrations.

Experience with application onboarding, account aggregation, and identity synchronization processes.

Experience supporting audits and compliance reviews.

SailPoint certification is an advantage.

Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified. Talentvis Singapore Pte. Ltd. EA Licence Number: 04C3537 Personnel Registration Number: R1222762 Tan Ying Mrs Ying Yoshimura