IT Support Specialist (in-house)

Overview We are looking for a versatile and proactive in-house IT Support Specialist for our client. In this role, you will be responsible for supporting our corporate headquarters and occasionally providing hands-on technical support at event venues. You will be the go-to person for troubleshooting hardware, managing networks, and ensuring that our team, clients, and attendees stay connected when it matters most. Job Description End-User Support & Device Management Device Lifecycle: Configure, deploy, and troubleshoot Windows/Mac laptops, desktops, and iOS/Android mobile devices. Helpdesk Operations: Deliver responsive, high-quality, in-person technical support and troubleshooting for all staff. IT Onboarding: Establish and execute standardized IT operating procedures for device setup, onboarding/ offboarding, and asset management. Network Administration: Manage and maintain office networking equipment (routers, switches, APs) alongside physical structured cabling. Office Tech Management: Oversee general workplace technology, including AV systems, printers, meeting room setups, and Wi-Fi coverage. Proactive Upgrades: Proactively propose and lead IT initiatives, including infrastructure upgrades, network enhancements, hardware refresh cycles, and on-site event tech support. Endpoint Security: Apply core security hygiene across all managed devices, enforcing patch management, antivirus deployment, and screen-lock policies. Own IT budget forecasting and hardware lifecycle planning. Vendor Management: Manage ISP and tech vendor relationships, monitoring service-level agreement (SLA) performance and handling contract renewals. Direct and guide junior IT personnel, interns, and manage external contractors as required. Requirements 4-5 years of relevant experience in IT support or IT management with a focus on hardware and software support for end-users Hands-on experience in troubleshooting Windows, Mac, iOS, Android, and office network setups (routers, switches, cabling) Strong ability to establish SOPs, manage an IT asset inventory, and handle vendor contracts. Advantageous IT Certifications such as CompTIA A+ / Network+ Knowledge of cloud-based systems (i.e. AWS, Azure) Familiarity with ISO/IEC 27001:2022 standards Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified. Talentvis Singapore Pte. Ltd. EA Licence Number: 04C3537 Personnel Registration Number: R1222762 Tan Ying Mrs Ying Yoshimura (apply124@talentvis.com)