Service Coordinator
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Must-have:Principal
Role Summary
The Service Coordinator acts as the central operational control point for our client in hygiene care business, responsible for real-time execution, scheduling optimisation, ticket lifecycle management, and operational discipline across all service teams.
Key Accountabilities
- Operational Control
- First point of contact for all operational issues
- Single escalation point to Ilyn
- Real-time command of field operation
- Scheduling & Planning
- Own all scheduling and route optimisation
- Proactively plan staff allocation
- Continuously replan throughout the day
- Ticket Management
- Full ownership of ticket lifecycle
- Ensure zero overdue jobs
- Maintain service quality andcompletion integrity
- Field Execution
- Ensure vehicles dispatch on time daily
- Monitor technician activity and productivity
- Intervene on missed or delayed services
- Stock & Logistics
- Accountable for all stock movement
- Manage vehicle loading, returns, discrepancies
- Cross-Functional Coordination
- Align operations with sales priorities
- Support installs, ad-hocs, and new contracts
- Process Compliance
- Enforce operational processes and SOPs
- Ensure correct system usage and reporting
- Continuous Improvement
- Manage catch-ups and backlog recovery
- Identify and resolve operational inefficiencies
- Training & Development
- Drive refresher training
- Ensure operational capability across teams