Sales Officer

Key responsibilities

Respond promptly to client inquiries and social media DMs/comments across phone, WhatsApp, social media, email, and in-person walk-ins.

Convert leads into confirmed bookings for consultations and treatments.

Guide clients through consultations, confidently explaining treatments, procedures, and pricing.

Build and manage a strong sales pipeline, tracking leads from first contact through conversion.

Follow up proactively with potential and existing patients, upselling and cross-selling relevant treatments and packages.

Promote clinic services, treatment packages, and memberships to prospective and current clients.

Achieve and exceed monthly sales targets, KPIs, and revenue goals.

Maintain accurate and up-to-date client records, including interactions, bookings, and sales performance, using CRM and reporting tools.

Coordinate with doctors and clinic staff to ensure a seamless patient experience from inquiry to treatment.

Build long-term relationships with clients to encourage repeat visits and referrals.

Requirements

Legally eligible to work in Dubai, UAE.

Proven experience in sales, preferably within the aesthetics, beauty, healthcare, or wellness industry.

Strong communication and customer service skills.

Demonstrated ability to meet and exceed sales targets and KPIs.

Experience

Minimum 2 years of experience in sales and customer service, including customer relation management, lead generation and conversion, client retention, and upselling/cross-selling.

Experience in tele-sales, WhatsApp sales, customer service, and social media conversion is an advantage.

Background in consultation or customer service roles.

Preferred experience in aesthetic clinics, dermatology clinics, beauty clinics, cosmetic or wellness brands, healthcare, or the medical tourism industry.

Preferred qualifications

Good spoken and written English; Arabic, Korean, or other languages are a plus.

Knowledge of patient acquisition and conversion strategies.

Familiarity with sales reporting tools.

Preferred attributes

Immediate joiners preferred.

Results-driven and target-oriented mindset.

Strong negotiation and persuasion skills.

Excellent organizational and follow-up abilities.

Team player with strong interpersonal and communication skills.

Track record of increasing clinic bookings and revenue is an advantage.