Reservations Executive

Description Enjoy helping guests, handling bookings, and delivering great service? Join a hospitality team where you’ll play a key role in converting enquiries into bookings while creating a smooth and positive guest experience.  Location : Orchard Area Timing: 44 hours, 5 days, operational shift (8am-5pm / 1.30pm-11pm / 10.30pm-8am) Benefits: AWS + Performance Bonus + Staff Meals + 14 days A/L + 2 days family care leave + 1 birthday leave. Key Responsibilities Handle room reservation enquiries via phone, email, and digital channels

Convert enquiries into confirmed bookings accurately and efficiently

Provide clear information on room options, promotions, and hotel offerings

Identify upselling and cross-selling opportunities where appropriate

Respond to guest requests professionally and in a timely manner

Ensure reservation details are recorded accurately in booking systems

Support administrative tasks related to reservations and room inventory

Maintain high service standards in all guest communications

Requirements Experience in reservations, customer service, or hospitality operations is an advantage

Strong communication skills with professional phone and email etiquette

Good attention to detail and administrative accuracy

Comfortable using computer systems and reservation platforms

Organised and able to manage multiple tasks in a fast-paced environment

Able to work shifts, weekends, and Public Holidays

Able to communicate in Mandarin to serve Mandarin-speaking customers

Customer-focused with a strong service mindset

Talents@Work Pte Ltd (21C0501) Tan Jin Kai (R23115830)