Hostel Manager

If you are a hands-on hospitality professional who enjoys leading operations, developing teams, and improving guest experience, this is an opportunity to take on a key management role overseeing hostel operations in Singapore. This role is suitable for someone who is operationally strong, people-oriented, and commercially aware. You will play an important part in ensuring smooth day-to-day operations, maintaining service standards, and supporting overall business performance. Working Schedule 5-day work week , with 2 days off 9:00 AM to 6:00 PM Off days assigned by Management As hospitality is a 7-day operation, candidates should be prepared to work outside normal office hours, including weekends and Public Holidays, when operationally required Location: Stanley Street, Singapore (CBD)

Key Responsibilities Hostel Operations Oversee day-to-day Front Office, Housekeeping, and general property operations Ensure SOPs and service standards are consistently followed Conduct regular property inspections Coordinate maintenance matters and follow through on issue resolution Manage purchasing, supplies, and inventory with attention to cost control Oversee reservations, group bookings, and guest requests Identify process gaps and improve operational efficiency and productivity Guest Experience Maintain strong guest service standards Handle guest feedback, complaints, and service recovery Monitor guest reviews and address recurring issues Maintain a welcoming, safe, and positive hostel environment Support continuous improvement in guest satisfaction People Management Recruit, train, roster, and supervise hostel staff Manage attendance, leave, scheduling, and manpower deployment Set clear expectations and maintain team accountability Conduct coaching, training, and performance reviews Address performance, disciplinary, and attendance matters appropriately Build a culture of ownership, teamwork, and reliability Commercial / Financial Management Monitor occupancy, rates, booking trends, and property performance Support direct bookings, group bookings, and other revenue opportunities Monitor operating expenses and identify opportunities to improve profitability Manage budgets and forecasts for the property Control unnecessary spending and wastage Balance guest experience with sound commercial decisions Compliance / Safety Ensure compliance with licensing, fire safety, workplace safety, and regulatory requirements Maintain operational records and incident reports Ensure emergency, security, and safety procedures are followed Escalate significant operational or compliance issues to Management when required Requirements Diploma or Degree in Hospitality Management, Tourism, Business Management , or a related discipline Hospitality operations experience in a supervisory or managerial capacity Experience in hostel, hotel, serviced apartment, or accommodation operations is an advantage Strong leadership and people management skills Good working knowledge of Front Office, Housekeeping, Reservations, and Guest Services Commercial awareness, including understanding of occupancy, rates, operating costs, budgets, and profitability Comfortable using property management, reservation, or booking systems Strong spoken and written English Organised, resourceful, and able to work independently Comfortable working weekends and Public Holidays when operationally required Benefits Medical and insurance coverage Complimentary stays at the Group’s hostels and hotels within the region Opportunity to take on a leadership role with broad operational exposure across hospitality functions Talents@Work Pte Ltd (21C0501) Tan Jin Kai (R23115830)