IT Problem Manager (M/F)
About the company
The Talents IT team is committed to being reactive and present to respond to your requests. Our consultants aim to support you in your search for your future IT experts, in CDI and CDD, regardless of your sector of activity.
Talents IT is a national recruitment firm specializing in IT AND DIGITAL PROFESSIONS; WE REGULARLY OFFER YOU JOB OPPORTUNITIES IN THESE FIELDS: DEVELOPMENT, SECURITY, INFRASTRUCTURE, R&D, DATA, PROJECT, PRODUCT... Our experienced consultants offer you PERSONALIZED ACCOMPANYMENT and wise advice to help you evolve in your career.
Your tasks
Within the DSI, you will contribute to the stability of IT services by identifying the root causes of incidents and coordinating their lasting resolution. Your technical expertise allows you to guide investigations, question analyses, and act as a link between specialized teams.
- Identify and prioritize problems according to their recurrence, severity, and impact on the business.
- Organize and lead problem reviews and technical meetings, in both French and English.
- Mobilize experts and deepen root cause analyses with them to go beyond initial explanations.
- Analyze interactions between systems, networks, databases, and cybersecurity issues.
- Coordinate corrective action plans and monitor their implementation until the lasting resolution of problems.
- Write post-incident reports and communicate on the progress of investigations.
- Implement monitoring indicators and contribute to the improvement of ITIL practices.
- Enrich the knowledge base and procedures to prevent the reappearance of incidents.
An initial integration phase will allow you to discover the DSI, its teams, and its internal applications, on which you will be trained.
Requirements
- With higher education in computer science, you have confirmed experience in infrastructure, operations, advanced technical support, or IT problem management.
- You possess a SOLID TECHNICAL BACKGROUND IN SYSTEMS, NETWORKS, DATABASES, AND CYBERSECURITY. You understand the interactions between these domains and know how to identify the experts to mobilize.
- You are capable of questioning technical conclusions, spotting inconsistencies, and pursuing an investigation until the root causes are identified.
- You are familiar with ITIL practices and are comfortable with incident analysis, documentation, and continuous improvement. Experience as an Incident Manager is a plus.
- FLUENT ENGLISH IS ESSENTIAL, particularly for leading meetings and writing reports.
- Curious, rigorous, and persevering, you enjoy understanding malfunctions and searching for lasting solutions. Your communication and coordination skills allow you to drive several teams forward around the same subject.
Other
TELEWORKING: TWO DAYS PER WEEK AFTER AN INITIAL ON-SITE INTEGRATION PERIOD;