IT Support Manager - M/F

The Talents IT team is committed to being reactive and present to respond to your requests. Our consultants aim to support you in the search for your future IT experts, in CDI and CDD, regardless of your sector of activity.

Talents IT is a national recruitment firm specializing in IT AND DIGITAL PROFESSIONS, WE REGULARLY OFFER YOU JOB OPPORTUNITIES IN THESE FIELDS: DEVELOPMENT, SECURITY, INFRASTRUCTURE, R&D, DATA, PROJECT, PRODUCT...

Our experienced consultants offer you PERSONALIZED ACCOMPANYMENT and expert advice to help you evolve in your career.

As part of a REPLACEMENT, you will be in direct contact with the DSI within a LARGE FRENCH GROUP.

In a demanding and distributed environment, you will manage all IT SUPPORT SERVICES FOR +15K USERS in a multi-site environment of agencies and construction sites.

You will guarantee quality of service, operational performance, and cost control, as well as the management of external partners.

MAIN MISSIONS:

• MANAGE the support and IT fleet management teams (40 employees + On-site staff).
• DRIVE the outsourced service desk with our subsidiary, ensuring compliance with SLAs, monitoring KPIs, leading steering committees, and implementing improvement plans.
• SUPERVISE the entire lifecycle of the IT park (14,000 PCs, 15,000 smartphones, mobiles, and tablets).
• ADMINISTER the management of printing equipment (copiers, plotters) and ensure their availability.
• GUARANTEE quality of service and ENSURE user satisfaction.
• DEFINE, MONITOR, and ANALYZE performance indicators as well as associated budgets.
• CONTRIBUTE to the integration projects of acquired companies within the Workplace scope.
• CONDUCT continuous improvement processes and optimize the operating costs of services.

The position requires a strong operational dimension, excellent interpersonal skills, the ability to work in a multi-site environment, as well as a good mastery of user support and provider management.

CHALLENGE:

• Ensure adequacy and QUALITY OF SERVICE to users
• AUTOMATE support processes by leveraging AI
• Define and implement the new support model
• EVOLVE THE ORGANIZATION in line with this new model

PREREQUISITES:

• MASTER'S DEGREE IN IT
• 8 TO 10 YEARS OF EXPERIENCE IN IT SUPPORT MANAGEMENT
• Experience in MULTI-SITES within INDUSTRIAL CONTEXTS

HARD-SKILLS:

• ENGLISH: Ability to communicate in WRITTEN AND ORAL TECHNICAL ENGLISH and to conduct presentations or meetings
• Mastery of PROVIDER MANAGEMENT and service commitments (SLA/KPI)
• Good knowledge of WORKPLACE ENVIRONMENTS (Intune, SCCM, etc.)
• ITIL CERTIFICATION appreciated
• Good knowledge of ITSM EASYVISTA

SOFT-SKILLS:

• LEADERSHIP and field MANAGEMENT
• Sense of SERVICE and customer orientation
• Excellent INTERPERSONAL SKILLS
• Ability to DRIVE in a demanding operational environment
• RIGOR and sense of ORGANIZATION

BENEFITS AND REMUNERATION:

• 60 TO 65 K FIXED SALARY + Annual bonus: 10 TO 20 %
• 100% ON-SITE POSITION
• TRAVEL by train and overnight stays at several sites in France (2 TO 3 PER MONTH)
• BENEFITS: RTT, Restaurant Vouchers, Mutuelle, Participation / Profit-sharing, Holiday bonuses, ...

RECRUITMENT PROCESS:

2 interviews at the CERGY site in the 95: Step 1 with the DRH and DSI > Step 2 with the DG.