After-Sales Manager Transport (M/F)
Machine translation — original language: French.Show original
We support companies and candidates through Recruitment and Temporary Staffing services specialized in the ADV and Supply Chain sector.
TALENTS ADV-SUPPLY, a national recruitment firm specialized in ADV, Sales Assistance, Import/Export, Customer Relations, Logistics, Transport, Purchasing, and Supply Chain professions.
ATTACHED TO THE TRANSPORT DIRECTOR, YOU WILL HAVE GREAT AUTONOMY TO MAKE A DIFFERENCE AND LEAVE YOUR MARK.
YOUR MISSIONS:
AFTER-SALES
- GUARANTEE THE QUALITY OF RELATIONSHIPS WITH CUSTOMERS
- MANAGE THE FLOW OF REQUESTS ADDRESSED TO AFTER-SALES
- DELIVERY TRACKING
- TAKE CHARGE OF, PROCESS, AND FOLLOW UP ON CUSTOMER COMPLAINTS
- PROCESSING AND ANALYSIS OF FILES RELATING TO DISCREPANCIES (REFUSALS)
- PROCESSING AND ANALYSIS OF COMMERCIAL RETURN FILES
- RECEIVE AND ANALYZE ARRIVAL REPORTS
- WRITING ARRIVAL REPORTS TO CUSTOMERS
- BEING IN CONTACT WITH DEPOTS, CARRIERS, PLATFORMS
- MANAGEMENT OF DISPUTES FOLLOWING NON-CONFORMITY (PARTIAL DELIVERIES, DAMAGE, DAMAGED TIRES)
TRANSPORT
- MANAGE VOLUMES BY ROUTE VIA GEODE
- ENSURE WITH THE TRANSPORT DEPARTMENT THE IMPLEMENTATION OF TRACTIONS
- TRACKING OF RACK DELIVERIES BY GFS AND NORMATRANS
- PROVIDE SUPPORT VIA TRAPLUS FOR THE VALIDATION OF COMMERCIAL RETURNS
- ENSURE THE TRACKING OF DELIVERIES AND GUARDING RETURNS
- YOU PERFECTLY MASTER TRANSPORT AND AFTER-SALES PROCESSES AS WELL AS IT TOOLS
You are easily recognized by your DYNAMISM, TENACITY, AND YOUR SENSE OF CUSTOMER SERVICE.
- YOU SPEAK ENGLISH FLUENTLY.