Onboarding & Support Specialist (SaaS, Polish-speaking)

Talenteek's client — Sign on Tab — is a secure and user-friendly document signing solution that helps organizations manage document workflows efficiently and reliably.

Sign on Tab is currently looking for an Onboarding & Support Specialist to join their Customer Success team. In this role, you will be the implementation person responsible for the technical part in the onboarding of the new clients — setting up their solution, preparing and uploading documents, running tests, and ensuring everything works as agreed. Alongside onboarding, you will also support existing customers in their day-to-day use of Sign on Tab and solve issues that arise.

KEY RESPONSIBILITIES:

• Implementing the document preparation and function set-up for the new clients: preparing and uploading documents to the system, configuring workflows, running tests, and implementing adjustments.
• Delivering onboarding tasks on time and ensuring the agreed solution is delivered in the agreed scope.
• Owning the tasks assigned: escalating problems and pro-actively searching for the solutions within the team when needed.
• Handling customer inquiries via email, phone, and other communication channels after go-live.
• Analyzing complex cases and coordinating solutions together with internal teams.
• Collecting customer feedback and providing insights for product and process improvements.
• Maintaining and updating internal documentation and the knowledge base
• Contributing to the continuous improvement of onboarding and support processes and standards.

WHAT COMPANY IS LOOKING FOR:

• Fluency in Polish — both written and spoken (required).
• Technical background — whether through studies (IT, engineering, or similar) or relevant work experience.
• Experience in customer-facing roles: onboarding, implementation, support, or customer service.
• Ability to independently manage tasks or small projects (timelines, comments, stakeholder communication).
• Strong problem-solving skills and confidence in handling non-standard or complex situations.
• Clear, professional, and empathetic communication with customers.
• Ability to work independently, manage time effectively, and prioritize tasks.
• High sense of responsibility, accuracy, and attention to detail.
• Comfortable communicating in English, both written and spoken.

NICE TO HAVE:

• Experience working with Jira or similar task / project management tools.
• Experience working in an IT / SaaS environment.
• Experience with document signing or document management solutions.
• Experience working with international customers.

COMPANY BENEFITS:

• Health insurance, workations, summer camps, and wellness activities.
• Annual salary reviews based on your performance, growth, and achieved results.
• Hybrid work setup — 4 days in the office.
• Exposure to meaningful, real-life customer cases and business-critical processes.
• Work in an environment where customer experience and quality are a real priority.
• Possibility to contribute directly to product and service improvements.

EXTRAS AT SIGN ON TAB:

• A supportive and collaborative team environment.
• Opportunities for professional growth, learning, and skill development.
• Health insurance and additional well-being benefits.
• Team events and initiatives that support connection and collaboration.

OFFICE LOCATION:

J. Balčikonio str. 9, Vilnius

Salary

1477-2266 €/mon. gross

Work place

Simbiocity Delta A, J. Balčikonio g. 9, Vilnius Calculate your travel time to work