[URGENT] Airfreight Customer Service Executive (Import/ Export)

Your tasks

• Manage end-to-end airfreight import and export shipments, including bookings, documentation, customs clearance, billing, and delivery coordination.
• Handle customer enquiries, provide shipment updates, and resolve operational issues promptly.
• Coordinate with airlines, ground handlers, transport providers, customs authorities, and internal teams to ensure smooth shipment operations.
• Ensure shipments comply with company procedures, service standards, and regulatory requirements.
• Monitor shipment progress and proactively resolve delays, documentation discrepancies, and customs-related issues.
• Maintain accurate shipment records, billing information, and operational reports.
• Identify opportunities to improve operational efficiency and customer satisfaction.
• Support and guide junior team members on shipment handling and documentation, where required.
• Escalate complex issues when necessary and follow through to resolution.

Requirements

• Degree or Diploma in Logistics & Supply Chain Management, Business Administration or equivalent.
• At least 2 – 3 years of experience in airfreight customer service or freight forwarding, preferably with exposure to import and export operations.
• Good knowledge of airfreight processes, shipping documentation, and customs clearance procedures.

How to apply

Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com

Other

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

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