[MNC] Network Operations Manager

Responsibilities

• Manage outsourced network operations services to ensure service quality and compliance with agreed SLAs.
• Monitor operational performance, including incident response, resolution times and service standards.
• Conduct service performance reviews and follow up on corrective actions.
• Oversee major network incidents, root cause analysis and post-incident reviews.
• Coordinate with internal technical teams and business stakeholders to resolve service issues.
• Ensure timely and effective communication of incidents, service disruptions and updates.
• Support service transitions, knowledge transfer and operational readiness.
• Improve operational procedures, escalation processes and service delivery efficiency.
• Ad hoc duties as assigned.

Requirements

• Degree or Diploma in Telecommunications, Electrical/Electronic Engineering, Information Technology, Computer Science or a related discipline.
• At least 5 - 8 years of experience in network operations, telecommunications operations, NOC or service assurance.
• Comfortable working in a 24/7 network operations environment.

• Strong knowledge of incident management, fault resolution and network monitoring.
• Familiarity with telecommunications technologies such as OTN, SDH, Ethernet, MPLS and IP services.

• Strong stakeholder management, communication and problem-solving skills.
• Ability to communicate technical issues clearly to both technical and non-technical stakeholders.

Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.