IT Executive – Applications / Enterprise Systems

Provide day-to-day support for enterprise business applications, handling user enquiries, incidents, system issues and access-related requests.

Perform Level 1 and Level 2 application support, troubleshoot issues and coordinate with vendors or higher-level technical teams for more complex cases.

Support key enterprise systems and business applications, including SAP S/4HANA, ITSM/ticketing systems, Microsoft 365, SharePoint and Teams.

Monitor application performance, identify recurring issues and recommend system or process improvements to enhance operational efficiency and user experience.

Manage user accounts, system access and permissions while maintaining relevant system documentation, SOPs and user guides.

Support business reporting and analytics activities using Power BI, SAP Analytics Cloud (SAC), SQL or similar reporting tools.

Assist with data extraction, report preparation, dashboard maintenance and data validation to ensure accurate business reporting.

Partner with business users to understand operational needs and translate them into system enhancement requirements and functional specifications.

Coordinate User Acceptance Testing (UAT), prepare testing scenarios and support end-user training for new system implementations or enhancements.

Participate in application implementation and enhancement projects, coordinating activities between internal stakeholders, business users and external vendors.

Track project issues, risks and dependencies, provide progress updates and take ownership of assigned small-scale IT projects.

Maintain proper tracking and documentation of IT support tickets, system requests and resolutions.

Requirements

• Degree or equivalent qualification in Computer Science, Information Technology or a related discipline.
• Around 3–5 years of relevant IT experience, preferably supporting enterprise/business applications.
• Hands-on experience with enterprise application support and troubleshooting.
• Experience with SAP or similar ERP systems would be highly relevant.
• Familiarity with ITSM/ticketing tools, SharePoint and reporting/analytics platforms such as SAP Analytics Cloud or Power BI.
• Basic knowledge of SQL queries, data extraction and reporting.
• Experience working directly with business users on requirements gathering, UAT, system enhancements and project coordination.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume to gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R1985956 VIVIEN TAN

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