L1 Application Support

Requirements:

• Provide IT support and troubleshooting for hardware, software, and system issues.
• Handle IT service requests and incidents according to the established Service Level Agreement (SLA).
• Monitor, manage, and resolve IT tickets within the target resolution time.
• Perform basic database queries using SQL to support data analysis and reporting.
• Assist with system administration and IT infrastructure maintenance.
• Coordinate with internal teams to resolve technical issues and ensure smooth daily operations.
• Maintain service quality and user satisfaction through effective problem-solving and communication.