CALL CENTER AGENT

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Qualifications/Requirements: At least HS/SHS graduate

At least 18 years old and above

Excellent English Communication Skills Can earn up to PHP17K Monthly Salary

Fresh Graduates are welcome to apply

BPO experience is a PLUS but not required. Willing to start immediately