Learning Operation Intern

The program operations freelance will focus on supporting end-to-end execution of Kelas Karir & KSDK

1. End-to-End Event Coordination

• Conduct a briefing session with the participants to ensure they understand the pre-class assignment and fill the pre-test form.
• Manage operational preparations, including Zoom setup, technology testing, and equipment readiness
• Troubleshoot technical issues and unexpected challenges during live webinar implementation

1. Master of Ceremonies / Moderator

• Serve as MC or moderator during webinar sessions when needed
• Facilitate smooth transitions, manage Q&A sessions, and ensure professional engagement with participants

1. Participant Engagement

• Develop and execute pre-class engagement strategies, including reminders via WhatsApp group to build excitement and encourage attendance
• Coordinate post-webinar follow-up, including resource sharing, thank-you communications
• Gather and manage participant feedback and testimonials for evaluation and promotional purposes

1. Post-Event Reporting & Continuous Improvement

• Compile comprehensive implementation reports detailing webinar metrics, participant feedback, and operational outcomes
• Facilitate weekly meeting to discuss actionable recommendations to improve classroom operations, participant experience, and future executions

1. KSDK (Reporting to the Learning Ops Coordinator for KSDK)

• Preparing operational/work documents for both students and mentors.
• Assisting with data updates and synchronization during the internship mentorship and job-seeking phases.

Job Requirements

1. Motivated by the company’s mission and passionate about people development.
2. Good administrative skills and familiarity with tools such as Google Workspace (Sheets, Slides, Docs, Drive).
3. Familiar with Learning Management Systems, group chat, zoom.
4. Good communication and customer-handling skills, especially in managing conflicts and issues.
5. Accessible and responsive for work coordination.
6. Experience in organizing events related to learning & development is a plus.
7. Active involvement in organizations or extracurricular activities.
8. Able to assist in planning and organizing tasks to support project completion.
9. Proactive and consistently contributes ideas and efforts to support team and organizational objectives.
10. Able to analyze basic issues and contribute ideas for practical solutions.
11. Good public speaking skills
12. Strong belief in the malleability of human qualities (growth mindset).
13. Able to participate in the weekly meeting (approx. 1 hour) during day time

Skills: Teamwork, Learning Management Systems, Zoom, Communication, Administration, Google Sheets, Microsoft Office